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RETURN POLICY

 

  • In what situation I can return the product bought from Electrical Equipment.net?

    If the product you received is 'Damaged'‘Defective’ or it is 'Not same as Described' by our shop, you can request for Exchange or Replacement.

  • Do I have to pay anything Extra for return?

    We do not charge extra for returns on approved of customer support and all replacements/pickups are done free of cost.Customer Support will inform you about the pickup process. While we pick up originally delivered product from most customer locations, there are certain areas where a pickup cannot be arranged. In such a case, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt.
  • What if same product is not available?

    Replacement is subject to availability of stock with the Electrical Equipment.net. If the product is out of stock, you will receive a refund, no questions asked.
  • How do I return aproduct purchased on Electrical Equipment.net?

    Simply follow these steps: Fill the Product Return form and provide Order ID details. Customer Support will confirm the return request and will inform you about the pickup process. Please ensure that product is in unused,unaltered,unsoiled and original condition. Include all price tags, labels, original packing and invoice along with the product. Necessary state/central sales tax any statutory transit material form have to be initiated by customer for reverse pick up
  • How do I cancel my order?

    You can cancel your order any time before the shipping of your product. Just click on Cancelbutton against your order in My Orders in My Account. We will cancel it and initiate your refund.
  • Note:

    We do not charge extra for returns and all replacements/pickups are done free of cost. We support Replacement selected categories in case of damaged item. Replacement available for Dead On Arrival, Faulty, or Received Wrong Item. Replacement is subject to availability of stock with the Electrical Equipment.net. In case a Replacement is not available, Electrical Equipment.net will refund the amount for the same. If you change the mind after receiving the product as per the order, the replacement or return cannot be carried out.