Got Questions? We’ve Got Answers!
How long does an In Electrical Equipment order take to process?In Electrical Equipment order processing time is dependent on store hours of operation and product availability.
Do I pay online or in store?You will make your payment online. Your credit card - Amex, or E-check will be charged once you receive your email.
Who do I contact if I have questions, want to cancel or return my purchase?Please contact a Customer Care Specialist . We are open 24 hours a Day, 7 days a week.
Is it secure to fill in my personal info on your website?Yes, 100% secure. Your privacy matters to us and will never be shared to a third party. We secure the transmission of information using Secure Socket Layer (SSL), the Internet’s standard - and best - technology for secure shopping. We do not distribute or sell any of your personal information to third parties. We are committed to protecting your privacy. We do not sell, trade, or rent your personal information to others.
Problem with my order:If you can see that they are damaged, do not sign for them and contact us immediately. We will arrange for your order to be re-shipped. If you discover that items are faulty after you have signed for them, please notify us by email or telephone within 10 days of receiving them. You must quote your Order Number and product descriptions and indicate your reason for return. Please then return goods in their original packaging. Pending our inspection and verification that products are faulty, we will get in touch with you to offer a full refund, re-shipment or exchange. If you wish to return goods that are not faulty, you may do so within 7 days since receiving them. You must notify us by email or telephone, supplying us with your Order Number and product descriptions and indicate your reason for return. Goods must be in their original packaging and in an unused, resalable condition. We suggest that you use registered post to send your goods back to us to ensure that they arrive safely.
One More Question?
If you were unable to find your answer in the Help area of our website. You will have the option to contact our Customer Service Department if the information does not answer your question.